Store Policies
Clear, transparent terms regarding your orders, shipping, data privacy, and rights.
Shipping & Delivery Policy
Thank you for shopping at shop.emkaystructures.in. We strive to offer express, secure, and reliable shipping services for all orders nationwide.
1. Order Processing Time
All orders are processed and verified within 1-2 business days. Orders placed on Sundays or public holidays will be processed on the next business day.
2. Shipping Costs & Estimates
We offer free standard shipping on orders exceeding a minimum purchase threshold. For all other orders, shipping rates are calculated dynamically at the time of checkout based on weight and location. Typical delivery estimates are 3-7 business days.
3. Delivery & Tracking
Once your shipment is handed over to our courier partner, we will email you a tracking number and a secure link to view your package transit status in real time.
Return & Refund Policy
We want you to be fully satisfied with your purchase. If you need to make a return or exchange, we're here to assist you with a hassle-free procedure.
1. Eligibility for Returns
You can initiate a return or exchange request within 7 days of delivery. To be eligible, the item must be unused, unwashed, unaltered, and in the exact condition you received it, complete with all original product tags intact.
2. Return Procedure
Simply navigate to our Contact Us page and submit a support ticket indicating your order ID, email address, and reason for return. Once approved, our logistics team will coordinate a reverse-pickup or provide detailed instructions.
3. Refunds
Upon receiving and inspecting your returned item, we will issue a full refund to your original payment mode within 5-7 business days.
Privacy Policy
Your privacy is extremely important to us. This privacy policy describes what personal data we collect, how it is stored, processed, and secured.
1. Information Collection
We collect names, shipping and billing addresses, email addresses, phone numbers, and payment details during the check-out flow to execute your purchase seamlessly.
2. Data Utilization
The data collected is strictly used to fulfill shipments, process payments, prevent transaction fraud, send delivery tracking information, and notify you regarding major catalog updates.
3. Cookies & Advertisements
Our platform utilizes system cookies and advertising scripts (such as Google tag manager, DoubleClick, AdSense, and Meta Pixel) to customize your browsing experience, display relevant ads, and analyze search metrics.
Terms of Service
Welcome to shop.emkaystructures.in. By accessing and using our website, you agree to comply with and be bound by the following terms of service.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our premium designs or products for any illegal or unauthorized purpose.
2. Intellectual Property
All contents, images, logos, styling stylesheets, and script codes are owned by or licensed to shop.emkaystructures.in. Any unauthorized republication, reuse, or distribution is strictly prohibited.
3. Governing Law
These terms are governed by and construed in accordance with the laws of India, and any disputes will be resolved under the exclusive jurisdiction of the courts of New Delhi.